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Boutique Q&A

 

 

Delivery Time?

We work extremely hard to get your order processed within 2-3 business days. Your order will ship accordingly thereafter and most orders will arrive to you within 7-10 business days. Rush delivery is available at an additional charge.


Shipping Options?

Shipping charges are determined by the total value of your order. Standard shipping charges apply to the continental United States (We have the right to update and/or change shipping charges at any time). Rush delivery is available at an additional charge. Please be aware that we cannot ship to a P.O. Box address.

Shipping & Handling Chart

Regular — $5.95 & up
Shipping charges is 5% of the total value of your order plus a $5.95 handling fee. For example, if your purchase value is $200, the total shipping and handling cost is $15.95.

Second Day Air
Need your order in a hurry? We offer Second Day Air Service which you will receive within 4 business days upon receipt of your order, not including day of order. Add $15.00 to what would be your regular shipping charge to determine the cost of shipping.

Canadian Surcharge — $15.00
All orders shipped to Canada require an additional $15.00 surcharge. These orders are shipped through the US Postal Service (USPS).


Will My Credit Card & Personal Information Be Safe?

Our Secure Sockets Layer (SSL) security software is the industry standard and among the best available today for securing online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address so that it cannot be read as the information travels over the Internet.

You will not receive e-mail from us (other than customer service e-mail related to a particular order or request of yours).


Returns, Exchanges, Cancellations, or Modifications?

Returns are accepted for exchanges only. After processing your return, you will receive a receipt of credit within 7-10 business days. If you wish to make an exchange, we will issue the requested changes to your order and process it upon receipt of the returned portion of the order. We charge shipping & handling for exchanged orders being reshipped.

Once an order has reached our distribution center an order cannot be cancelled or modified. If the order is unwanted you will need to ship the order back to us as a return or exchange.

All items must be returned within 15 days of receipt.


Damaged Items?

If any of your items have been damaged during shipping. We will replace any item damaged in shipping.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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