Salon & Spa Q&A

What is the cancellation policy?

Since time has been reserved especially for you, we require that all appointments be secured with a credit card or gift certificate number. To ensure ample time to call guests on our waiting list, cancellations must be received 24-hours in advance or 48-hours in advance for all spa packages. If we do not receive the required notice, you will incur a 50% cancellation fee. Full charges will be imposed for a "no-show". If a cancellation is necessary, a cancellation confirmation will be issued via email to the provided email address. We sincerely appreciate your consideration in honoring our cancellation policy.

What is the arrival and check in policy?

New clients should arrive 15 minutes prior to their scheduled time to allow sufficient time to complete client profile information. Repeat clients should arrive 5-10 minutes early to relax and prepare for your service.

What should I expect upon arrival?

Enter the spa with a willingness to relax and leave your stress behind. This time is all about you.  Relax in our serene lounge to wash away outside baggage and to prepare for your journey.

Where can I keep my clothing/valuables?

Lockers are provided for your personal belongings if you are having multiple treatments, otherwise your clothing will remain with you in the room during your single treatment.

What can I expect during the treatment?

Relax completely. Let the therapist do all the work. Remove clothing only if you’re comfortable; you can keep on whatever you like. We’ll do our best to make you as at ease as possible. Please let us know if there is anything more we can do!

Never had a facial?

Your makeup will be removed at the beginning of the treatment. If you would like to remove it yourself, please do so before the treatment, otherwise our skincare therapist will be happy to properly cleanse your skin.

You will be asked to remove all jewelry for the treatment. Although lockers will be provided for you to store your valuables, if you feel uncomfortable doing this, we recommend that you leave them at home if possible. In order to protect your clothing, you will be offered a toweling wrap to wear in order to keep your neck sufficiently exposed for optimal treatment. If you prefer, you may leave your clothing on. However this may impede any treatments to the neck and chest areas.

The basic steps of a facial (this may vary according to treatment or skin type) include a light cleansing, complete skin analysis, exfoliation, deep cleansing, facial massage, masque, followed by a final cleansing.

Never had a massage?

After filling out our short medical questionnaire, you will be escorted to the treatment room by your therapist. They will then give you a few minutes to get comfortable on the table as you begin the relaxation process.

You may remove all of your clothing and drape yourself underneath a sheet. If you don’t feel comfortable doing this, feel free to leave on any articles of clothing, but keep in mind you will never be inappropriately exposed at any time during the treatment.

Throughout the session, please let yourself relax and don’t feel as if you must converse with your massage therapist. You are not expected to move a muscle during your treatment. Try to disengage your muscles as much as possible and pretend that you are a limp rag doll lying on the table. Allow your therapist to position and adjust your limbs as necessary. Some guests even like to use their time to fall asleep on the table.

If needed, feel free to let your therapist know if they should use more or less pressure. Also, remind them of any problem areas if you feel they need extra attention. Remember, this time is for you.

Can I add a service to my visit?

If you would like to add on a service at the time of a pre-scheduled treatment, please let us know upon your arrival. We will check and see if there is availability in the schedule, and try our best to accommodate you.

Can I choose a male or female therapist?

We have both male and female massage therapists. Either gender may be requested and are available depending on their work schedules. We will do our best to accommodate your request.

How is the atmosphere at Lili's Concepts?

Lili's Concepts is warm, inviting, unpretentious, and chic. Rest assured that every effort has been made to create a facility that will make you as comfortable as possible and to induce the highest levels of relaxation.