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 Company
Policy
Terms of Use
This User Agreement is a legally binding agreement between you
and Lili's Concepts.
If you do not agree to the Terms, do not access, browse or use
the Web site.
INFORMATION COLLECTION
Lili's Concepts does
collect and store personal information in several ways at
different parts of our Site. This information may include your
legal name, email address, age, gender, address, telephone
number(s),
areas of interest, financial information, and other
self-identifying information. We collect this information in
order to provide you with our services more easily, and in a
more personalized manner.
Lili's Concepts
may also request certain information using online order forms
for products and services. On the order forms, we may collect
contact information, financial information, and demographic
information. We may also collect information about you in
surveys or for contests on the Site and information about the
searches you perform and the pages you visit on the Site.
Lili's Concepts may provide aggregate information about our
customers, sales, web site patterns and general website
information to other vendors with whom we do business but this
will not include any personal account information. In
addition, Lili's Concepts collects statistical information on
the performance of the service, which allows us to improve the
service and better personalize the content of the Site and our
mailings for our users. All such information will be protected
in accordance with our Privacy Policy. We may also
automatically collect your Internet Protocol address to help
diagnose problems and for system administration. Lili's
Concepts reserves the right to request any additional
information necessary to establish and maintain your account
for use of the Site.
I NFORMATION
USE
Lili's Concepts may use the
information collected to provide you with contacts and other
information. Lili's Concepts may use your information to send
you promotional materials about Lili's Concepts and its
partners. We may also use your information to contact you, if
necessary.
Lili's Concepts
has no obligation to monitor the website but may do so and may
disclose information regarding your use of the Site and your
information to satisfy laws, regulations or governmental
requests; to operate the Site properly; and, to protect itself
and its customers. We cooperate with law enforcement agencies
in identifying those who may be using our servers or services
for illegal activities. We also reserve the right to report
any suspected illegal activity to law enforcement for
investigation or prosecution.
Privacy Policy
This privacy
statement covers the site www.lilisconcepts.com because this
Web site wants to demonstrate its commitment to our users'
privacy, it has agreed to disclose its information practices
and have its privacy practices.
1. What personally identifiable information Lili's Concepts
collects.
2. What personally identifiable information third parties
collect through the Web site.
3. What organization collects the information.
4. How Lili's Concepts uses the information.
5. With whom Lili's Concepts may share user information.
6. What choices are available to users regarding collection,
use and distribution of the information.
7. What types of security procedures are in place to protect
the loss, misuse or alteration of information
under Lili's
Concepts control.
8. How users can correct any inaccuracies in the information.
Information Collection and Use
Information Collection
Lili's Concepts is the sole owner of the information collected
on www.lilisconcepts.com. Lili's Concepts collects information
from our users at several different points on our Web site.
Registration
In order to use this Web site, a user must first complete the
registration form. During registration a user [is required to]
give[s] contact information (such as name and email address).
We use this information to contact the user about services on
our site for which he has expressed interest. It is optional
for the user to provide demographic information (such as
income level and gender), and unique identifiers (such as,
username and password), but encouraged so we can provide a
more personalized experience on our site.
Order
We request information from the user on our order form. A user
must provide contact information (such as name, email, and
shipping address) and financial information (such as credit
card number, expiration date). This information is used for
billing purposes and to fill customer's orders. If we have
trouble processing an order, the information is used to
contact the user.
Supplementation of Information
In order for this Web site to properly fulfill its obligation
to users it is necessary for us to supplement the information
we receive with information from 3rd party sources.
Notification of Changes
If we decide to change our privacy policy, we will post those
changes to this privacy statement, the homepage, and other
places we deem appropriate so our users are always aware of
what information we collect, how we use it, and under what
circumstances, if any, we disclose it. We will use information
in accordance with the privacy policy under which the
information was collected.
If, however, we are going to use users' personally
identifiable information in a manner different from that
stated at the time of collection we will notify users via
email. Users will have a choice as to whether or not we use
their information in this different manner. However, if users
have opted out of all communication with the site, or
deleted/deactivated their account, then they will not be
contacted, nor will their personal information be used in this
new manner. In addition, if we make any material changes in
our privacy practices that do not affect user information
already stored in our database, we will post a prominent
notice on our Web site notifying users of the change. In some
cases where we post a notice we will also email users, who
have opted to receive communications from us, notifying them
of the changes in our privacy practices.
Shipping
Shipping charges
are determined by the total value of your order. Standard
shipping charges apply to the continental United States (We
have the right to update and/or change shipping charges at any
time). Rush delivery is available at an additional charge.
Please be aware that we cannot ship to a P.O. Box address.
Shipping &
Handling Chart
Regular —
$5.95 & up
Shipping charges is 5% of the total value of your order plus a
$5.95 handling fee. For example, if your purchase value is
$200, the total shipping and handling cost is $15.95.
Second Day Air
Need your order in a hurry? We offer Second Day Air Service
which you will receive within 4 business days upon receipt of
your order, not including day of order. Add $15.00 to what
would be your regular shipping charge to determine the cost of
shipping.
Canadian
Surcharge — $15.00
All orders shipped to Canada require an additional $15.00
surcharge. These orders are shipped through the US Postal
Service (USPS).
Returns,
Exchanges, Cancellations, or Modifications
Returns are
accepted for exchanges only. After processing your return, you
will receive a receipt of credit within 7-10 business days. If
you wish to make an exchange, we will issue the requested
changes to your order and process it upon receipt of the
returned portion of the order. We charge shipping & handling
for exchanged orders being reshipped.
Once an order has
reached our distribution center an order cannot be cancelled
or modified. If the order is unwanted you will need to ship
the order back to us as a return or exchange.
All items must be
returned within 15 days of receipt.
Damaged
Items
If any of your
items have been damaged during shipping. We will replace any
item damaged in shipping.
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